NREL is seeking an HPC User Support Technician in our Job of the Week.
Your job will be front-line support for the High Performance Computing user community which includes scientists, researchers, and students at many levels of education and experience.
Job duties shall include:
- Respond to requests for technical support. Identify, troubleshoot, and resolve problems for individuals in an efficient manner.
Contribute to internal and external technical documentation. - Run diagnostic tests to isolate issues and escalate as needed.
- Document customer issues, communicate service information to users, and record actions using ticketing system.
- Collaborate and consult with the Computational Science Center’s systems administrators, scientists, and researchers to resolve technical issues for users.
- Managing multifactor authentication tokens, authorization, safeguarding data, and assisting clients as needed.
HPC job scheduling support using tools such as Moab, Torque, PBS, and Slurm. - Troubleshooting and compiling from source code on Linux-based systems.
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